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Shipping Policy

We currently offer FREE DELIVERY on all orders above 500/-. Any order placement below 500/-.would incur shipping/courier charges.
The shipping charges may be applied and depend on various factors like nature / category of your product, which location dispatched to, gross weight of the product, etc. This amount will be over and above the value of the product that you see on our website.
If you are placing your order by calling us or emailing; then the order taker will mention the shipping charges.
We are committed to delivering your order accurately, in good condition, and always on time promised by our executive or on website or mobile. Below are some more shipping related points:

  • Each order would be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
  • We make our best efforts to ensure that each item in your order is shipped out by us within 3-5 working days of the order date. However in some cases, it may take longer, 7-10 working days, to ship the order as there might be some unforeseen circumstances to deal with.
  • We ship orders on all week days (Monday to Saturday), excluding public holidays and Sundays.
  • To ensure that your order reaches you in the fastest time and in good condition, we only make shipments through reputed courier agencies.
  • We strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and immediately logon to our website and write an e-mail to fashionzene@gmail.com or call us at +91-9836811233 / 8232038679 mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

We accept payments via PAYU and Via bank transfer NEFT

Please note all items will be shipped with an invoice. In case, inadvertently, the same is not received, you may write an e-mail to fashionzene@gmail.com mentioning your order reference number or +91 9836811233/8420054000. WE ARE COMMITTED TO DELIVERING YOUR ORDER ACCURATELY, IN GOOD CONDITION, AND ALWAYS ON TIME.

  • Our shipping and delivery lead times vary by destination, and the typical lead times are as shown below
  • Shipping Time (A)
  • Delivery Time (B)
  • Total time for delivery (A+B)
  • Mumbai
  • (A) –  3-4 working days
  • (B) –  2-3 working days
  • (A+B) – 5-7 working days
  • U.P / West Bengal
  • (A) –  2-3 working days
  • (B) –  1-2 working days
  • (A+B) – 3-5 working days
  • Rest of India
  • (A) – 3-5 working days
  • (B) –  2-3 working days
  • (A+B) – 5-8 working days

 

——- We accept payments via PAYU and via bank transfer NEFT ——-

While we strive hard to deliver on time, due to the load with the couriers, estimate a delay of 2-3 days just in case. • If your order has multiple items, these may ship separately from different locations in separate shipments. You will receive a separate email if the shipment does not contain all the items that you had ordered. • If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and email us to fashionzene@gmail.com or call +91 9836811233 / 8232038679,  mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. • Please note all items (including gifts) will be shipped with an invoice mentioning the price. ◦ *Note: In the event we have to cancel any items in your order. However, the actual credit to your account will depend on your banks processing time, which may be 7-15 days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.