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RETURN POLICY
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Return Policy

  • Products can be returned within 1 Month from the date of delivery. Payment Refunds are applicable only in case of damaged product or delivery of incorrect size (size other than that ordered).
  • We will exchange any product till 1 Month for any product that you do not find suitable for you.
  • Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer.
  • Return Intimation: You can contact us at fashionzene@gmail.com or call us at +91-9836811233 / 8420054000 within 30 days from date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared by email.Guidelines for a valid return:
Product & Accessories, if any, should be in original condition
 and Tags should be retained and returned.
  • All products sold on ZeneFashion are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.

Cancellation Policy

  • An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
  • You can cancel an order in easy step:call us on our support Number +91 9836811233 / 8420054000 or email us on info@zenefashion.com. Please Note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests.

Refund Policy

  • Your refund will be initiated by us only once we receive the product

Your refund is estimated to be credited in your account between 4-8 working days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).

 

Mode of Refund

  • For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking or Payu) that was used to make the purchase. In case of Cash On Delivery (COD) orders, refund will be done through NEFT.